Refund Policy

1. Introduction

Welcome to Keywestcigar.com (referred to as “we,” “us,” or “our”). We want to ensure your satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and returns. By making a purchase on our website, you agree to abide by the terms and conditions described herein.

2. Eligibility for Refunds

• To be eligible for a refund, you must have purchased the product directly from Keywestcigar.com.
• Refunds are subject to the specific conditions outlined below.

3. Conditions for Refunds

We offer refunds under the following circumstances:

• Product Defect or Damage: If you receive a product that is damaged or defective, please contact us within 2 days of receiving the item. We may require photographic evidence of the damage or defect. Once verified, we will provide you with instructions for returning the product and issue a refund.
• Order Cancellation: You have the right to cancel your order within 1 Day of placing it. If the order has not been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to return the product(s) according to our return instructions.

4. Non-Refundable Items

The following items are non-refundable:

• Opened or Used Products: We cannot accept returns or provide refunds for products that have been opened or used.

5. Return Process

To initiate a return for an eligible refund, please follow these steps:

• Contact our customer service team at keywestcigar@yahoo.com to request a return authorization.
• Package the item securely, including all original packaging, and include a copy of your order confirmation or packing slip.
• Ship the item to the address provided by our customer service team.
• Once we receive the returned item and inspect it, we will process the refund to your original payment method.

6. Refund Timeline

Refunds are typically processed within 7 days after receiving the returned item. The actual time it takes for the refund to reflect in your account may vary depending on your financial institution.

7. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a return, please contact us at keywestcigar@yahoo.com.

8. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page.